Guest Experience Lead (Parks & Resorts)

The Magic of Disney

Disney Parks, Experiences and Products is where the magic comes to life. We create memories that last a lifetime for millions of families every year. This role is based at Walt Disney World Resort in Florida.

Your Mission: Creating Happiness

Imagine a child seeing Mickey Mouse for the first time. Your job is to make sure every second of that family's vacation is perfect. As a Guest Experience Lead, you are a 'Director of Magic'. If a ride has a long line, you find ways to keep people entertained. If someone is lost, you guide them with a smile. You solve problems before the guests even know they have them.

Core Duties

• Analyze guest feedback to improve park operations and flow.
• Lead a team of Cast Members to provide world-class service.
• Coordinate with maintenance and security to ensure a safe, clean environment.
• Develop new strategies to reduce wait times and enhance digital interactions.

Salary & Benefits

Salary range: $75,000 - $105,000. Perks include free park admission, exclusive previews of new attractions, and comprehensive healthcare.

Requirements

Strong background in hospitality management or customer service. You must have high emotional intelligence and the ability to stay calm in a busy, high-energy environment.